Our clients absolutely rely on technology, to continue the successful operation of their business their systems are as irreplaceable as a hammer to a carpenter. If a single system is down that represents a typically business loss per hour of 3-5x that employess wages. If an entire office is down… well you get the idea. That’s where being reliable is the difference between having clients and not. Reliability is not always just about being available either. Reliability is also ensuring the job is done thoroughly, going the extra mile to ensure that the things that disrupt your business are eliminated as quickly as possible. To make sure that when problems are on the horizon that you are notified before they become problems.
As any business owner knows, business is built on relationships. We’re human and human relationships and interactions are the basis of our entire society. You WILL work with someone less capable of doing a job because you get along well with them, rather than working with someone more capable but ultimately harder to interact with. Relationships is the very reason Stealth Geek started, in a desire to continue the relationships and services to clients that we had built those relationships with.
An often-unmentioned reality in the IT world is that your IT service provider has an incredibly disturbing potential access to very sensitive information. An honest IT provider will inform you of the same. Being a system administrator can be a terrifying responsibility in regards to the amount of sensitive access you can obtain. This is purely a situation of trust. You must be able to trust the person you’ve given this level of access to. If you have concerns about this person or their reliability then you must find someone you can trust. This ties back into relationships and knowing your IT provider and being able to trust them.
As important as reliability, relationship and ethical Integrity is, without the knowledge to get the job done, you still can be left in the lurch. The most well meaning and honest of technical support may still fall short of making sure you and your company can succeed. Being knowledgeable in this field is a lifestyle and not just a 9 – 5 job. It requires a personal interest and love of technology and learning, it extends far beyond computing and must cover things such as accounting, publishing, business analytics, marketing and logistics. To be truly helpful to your company your IT provider should have a broad knowledge base. They should be interesting in learning about your business and how it operates, to be able to support you with your CnC software, your conveyancing software, your accounting software and any other kind of business operational software including your industrial machine interfaces. This takes a passion for learning and discovery that is uncommon, even in the IT world.